SamsungAl If they dont turn well, it means the motor is likely to be defective. Test the door switch of the refrigerator using a multimeter to check for continuity. User manual Refrigerator for Samsung RF28M9580SG/AA. Use a pointy object to dislodge the ice from the line if there is any. Kitchen and Family Hub. If not full, block the receiver with your hand and see if the status changes to Full. When a door is opened, the interlock switch automatically disables the auger motor of the ice maker for safety reasons. When you find it, press it and hold it until a chime sounds. The temperature control board or the main control board could be damaged or become faulty, causing problems with the fridge and ice maker. 01-16-2021 Use a flat-head screwdriver to turn the levelers. Do not install the refrigerator in a damp location or place where it may come in contact with water. If there is dirt or debris, clean the blades thoroughly. 07:48 AM Food Management - Create shopping lists and see inside from anywhere with 3 built-in cameras, also set expiration notifications to make sure everything is fresh . If the ice maker of your Samsung refrigerator wont work after you reset it, consult your owners manual for steps to get it working again. This appliance is intended to be used in household and similar applications such as: 1-800-726-7864 To adjust the height of the right side: Insert a flat-head screwdriver into the leveler of the right side front leg. Its an issue Action 9 has been covering since 2017. In addition, check the pressure of water supplied to the inlet valve. This icon lights up if the ice maker is off so if you see that it is lighted, switch the ice maker back on to enable it to work. SamsungJecca If there is enough power, it means the valve needs to be replaced. [Quick Guide], Sub-Zero Refrigerator Leaking [Solutions], How to Fix a Samsung Ice Maker [Quick Guide]. (Last edited Also, be sure that there is no ice chunk stuck in the water line. If you close a door forcefully, the other door may open. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. Thanks much! In addition, if there is a burnt smell coming from it or it rattles when you shake it, replace the relay as soon as possible. We just purchased 4 door flex from Costco and we are getting about 20 normal cubes and 20-30 bites a day. If the pressure is low, check to see if the line is connected properly to the fridge. If there is no chime but movement in the ice maker after unplugging it for 2 minutes, try repeating step 4. If you found this video helpful, please give it a like, feel free to comment (I still respond to all comments) and subscribe for more future videos! But if it is slower or faster, adjust the pressure. They sent out a tech and said it's working fine. The whole process will be repeated every minute for 5 minutes. but so far it's staying on. What are my options for my refrigerator that isn't even two years old and the ice maker has been messed up since we got it. (Last edited confirmation Chime bell at end. There are several components in the control module of the ice maker that can fail and most are not sold separately. En espaol. It's been replaced by company I purchased it from, but the new ice maker they installed does the same thing. To prevent electric shock, unplug the power plug before servicing or replacing parts. 11:48 AM To check the pressure, dispense glass of water, at least, in about 10 seconds. If the ice bucket is detected as full the segment will be blinking. The most common place to see water is at the bottom of the compartment, such as below the vegetable or crisper drawers. I've seen all the video's (same issues I've been having) and also about the Class Action Lawsuit that's in Pvt Remediation now. Support on the phone said should be making 96 cubes a day. a hell of a lot more than it does to fix the ice maker on this one. Facebook Messenger:http://m.me/samsungsupportTwitter:https://twitter.com/messages/compose?recipient_id=18768513Or you can use the following link below to request service. Sessions will not work until this directory is created. Many times when you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. 09:54 AM (This was suggested to us by a guy who came to repair our dryerI asked and he said it's common. Consult your users manual on how to do this. Learn about careers at Cox Media Group. All of them should have been recalled by Samsung. Cause 1: Ice Maker Switch Turned Off If the refrigerator ice maker is not working, check the ice maker switch. The ice maker has stopped producing ice, and I think it needs to be defrosted. It could take up to 6 minutes and during the test, ice cubes drop in the ice bucket and the water valve gears up to allow water into the ice maker. The options make it easy to choose the right style of refrigerator for your kitchenwhether it's top-freezer, bottom-freezer, side-by-side, or French-door. 1. https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any- 2. https://www.samsung.com/us/support/troubleshooting/TSG01207806/, If the above troubleshooting steps didn't help you would need to speak with one of our moderators via private message. Level the refrigerator using the special screws (levelers) on the front legs. Test the start capacitor with a multimeter to check if it is defective. Endeavor to clean them regularly, at least once every 6 months. After this, try and turn the blades of the fan with your hand. (before outage, was bottom ice maker was fine.). 45.150.172.245 01-03-2021 Samsung is coming out tomorrow to fix it again. Please take our brief survey. I am sure there are other gre. (Last edited Sorry, there is insufficient stock for your cart. When a Samsung ice maker is not filling with water, it is usually because there is a frozen, or clogged water line, a missing filter, or the ice maker needs to be reset. - Contact the store where you purchased the. If it is on the underside, there is no line of sight to it, and I can't feel it. Samsung - Refrigeration, Copyright 2023 ManualsFile.com. If the internal or external LED lamp is out of order, contact a local Samsung service center. . I've played with the switch, unplugged, etc. ) in. Be sure to reference your owners manual for these items.Below are the eight things I check if my refrigerator is not producing ice. ) in. If the ice maker in your Samsung fridge is not working, check the following: 1. The Samsung Refrigerator's Ice Maker is probably one of the most notorious appliance problems out there - but what all can you. Move your refrigerator to access the water line. $16495 FREE delivery April 10 - 13. Not leveling the refrigerator can cause damage to the refrigerator or physical injury. Thanks! This is normal. But if it is slower or faster, adjust the pressure. For safety reasons, adjust the front a little higher than the rear. Use the refrigerator only for its intended purpose as described in this manual. No appointments. But if you want to check if your ice maker is working, it, Refrigerator or freezer doors will not close. Do not pull or excessively bend the power cord. Replace as needed. Moisture may form at times on the vertical hinged section. Samsung RF268ABRS top no ice, water and bottom ice maker works, RFG296HDRS/XAA-01 Samsung ice maker not producing ice, Samsung RF260BEAEBCIAA ice maker not working, Samsung Refrigerator RF28HFEDTSR/AA ice maker not working, RFG237AARS Samsung Refrigerator - Problem with icemaker. If it is defective, replace the capacitor as soon as possible. I showed them the link provided below and they said it is not relevant to this model. I have the same problem. It is not on the front or or the right side. When a door is opened, the interlock switch automatically disables the auger motor of the ice maker for safety reasons. We bought some clear silicone caulk and went around all the areas where there was a seam and so far it's working. Do not use a power cord that has cracks or abrasion damage along its length or at either end. When closing the door, make sure the vertical hinged section is in the correct position to avoid scratching the other door. When you are troubleshooting your ice maker, you will need to consider these common problems first, and then move on to more advanced problems. My bottom-freezer fridge, model RF260BEAESG/AA, stopped making ice. I've played with the switch, unplugged, etc but so far it's staying on. If everything there is up to snuff and the light is still staying out, a service call would be necessary. 04:32 PM So find that on your ice maker. $150.00 + shipping. If the door is left open for more than 2 minutes, an alarm will sound and the alarm indicator will blink. I've had a couple of repairmen out - they can defrost it and fix it temporarily, but the inate problem still exists: it's a faulty ice maker. Ft. French Door Refrigerator: 323: . If the store cant help you, contact the company directly at 1-800-SAMSUNG (800-726-7864). JavaScript is disabled. Fast, easy checkout with Shop Samsung App. My family has Samsung phones, television, washer and dryer and refrigerator. Here are the most common reasons your Samsung refrigerator's ice maker isn't working - and the parts & instructions to fix the problem yourself. 06:10 AM In addition, if the motor of the fan is not running at all, test its windings to check for continuity using a multimeter. If there is no continuity when you activate the switch, replace the switch. Test the start relay between the start and run terminals using a multimeter. Cooling issues with Samsung refrigerator or freezer If your freezer is not freezing, or if your fridge or other temperature controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature. 06-05-2021 For example, if ice won't dispense, it may be because Child Lock is turned on. If the ice maker is not working it could be that the ice maker assembly itself is defective. I have a couple links that should be able to help with this. 10:40 AM 09:14 AM Do not hook the power cord over a metal object, place a heavy object on the power cord, insert the power cord between objects, or push the power cord into the space behind the appliance. Free standard shipping, exclusive offers and financing options. Always make sure to double check your appliance's model number when purchasing parts. Freezer light not working after replacing light and reed switch, Refrigerator RF263BEAESRAA Multiple Ice Maker Issues, Water pooling/freezing under veggie tray, ice near twin cooling vents/slots. Turn the leveler clockwise to raise the left side or turn it counterclockwise to lower. Brand: Samsung Model: RF28M9580SG Appearance Type: Freestanding Style: French Door Size: Full Size French Door Style: 4 Door Door Style: French Door Double Freezer Drawers: No Counter Depth: No Glass Door: No Microfridge: No Undercounter: No Reversible Doors: No Door Finish: Smooth Accepts Custom Panels: No Wine Racks (Category): Yes They claim the ice makers on Samsung refrigerators with French door dispensers have ice crystals at the bottom, slushy ice, water under the crispers or running down the wall, and a noisy fan. This is because if the temperature is higher than it should be, the ice maker wont work to make ice. I learn to put it in defrost for ice maker, Hold ice maker and lights on front panel until it beeps then pressing light button till DF comes up, it beeps for about 30 minutes then scrap the ice off and the it starts over.. 01-12-2021 Supplying Demand carries over one thousand parts for Appliances, HVAC, and Plumbing, as well as repair tools and cleaning products. Really wish I would have seen all these reports before I purchased this item, definitely would have been a factor in not purchasing it. My parts were from Appliance Parts Pros http://www.appliancepartspros.com . Samsung DA63-06894A OEM Ice Maker Wire Cover, . 26 Cu. Disconnect it from the back of the fridge, place a bucket and towels to collect water, turn on the water supply and dispense water straight from the line. Priced $180.70 (compare at $182.53). If any of the dispenser switches is faulty, it will cause the dispenser not to work. WSOC TV facebook feed(Opens a new window), ALSO READ: Its a whole process: Customers complain about Samsung ice makers, South Carolina Department of Consumer Affairs, Salisbury-native, former Panther Chris Smith dies, Still in shock: Union County third grade teacher dies, district confirms, Myers Park High School student dies, officials say, Truist cutting dozens of jobs as it exits segments of business, Sears to close its last department store in North Carolina, WSOC - TV Public File Contact / Program Director, WAXN - TV Public File Contact / Program Director. 12-12-2021 If the switch is turned on but the ice maker still doesn't work, check the switch for continuity with an Ohm meter. selection. Get Pricing and Availability . Dispose of the product packaging material in compliance with the local regulations. Samsung recommends first trying to reset your ice maker, as this might propel the appliance into action to defrost itself. 06-02-2021 * For Samsung Supplies information go to: * For S.T.A.R. "The refrigerator temperatures range from 30-45 degrees, and the flex door refrigerator temperatures range from 41.5-46 degrees," said Butler (consumer). To access it, you must first remove the ice tray. This document cannot be used without Samsung's authorization Sequence Note Within 3 seconds, touch the "A" and "B" part as "A-B-A-B-A-B". Make sure no food items are inside the refrigerator. However, this is hardly the case. If this happens, then the pressure is right. by It's a default in factory refrigerator. Use Current Location. 1. https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-. Both have so many problems. Read full return policy Have one to sell? Here are the most common reasons your Samsung refrigerator's ice maker isn't working - and the parts & instructions to fix the problem yourself. Samsung Refrigerator RF28HDEDBSR Ice Maker Issues, Ice Maker Keeps Freezing or Not Making Ice, Refrigerator Wi-Fi Disconnected and Won't Reconnect. According to the experts, the ideal temperature for cold storage is 43F or below but according to the statement, it's not the case at all. How to fix and defrost a Samsung Family Hub ice maker.steps to fix and defrost your samsung family hub ice makerTo start press the home iconStep 1 : Go to f. Both sides may be close to deal on Samsung ice maker lawsuit. - You can also file a complaint with the Federal Trade Commission, Consumer Product Safety Commission, and depending on where you live, with the North Carolina Attorney Generals office or the South Carolina Department of Consumer Affairs. 01 . When the ice maker makes small, cloudy, or clumped ice, it could be something as simple as a dirty water filter, low water pressure, or high mineral deposits in your water. be resolved by adjusting refrigerator settings, proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator. 15 FULL ICE When the Ice Maker's Ice BUCKET is Full 16 FRENCH-HEATER ON When French Heater operates Check to see if any of the components of the ice maker is burned during the outage. Very carefully, use a hairdryer to melt the ice enough so that your appliance can resume normal function. 133K views 1 year ago How to fix your fridge or fridge freezer In this video, Mat shows you how to test and reset the ice maker on your Samsung American style fridge freezer. best of . It's working fine so far, except for a small issue with the ice maker. Stoogenke offers this advice to anyone who owns a Samsung refrigerator and is having problems with it: - Document the problem(s) and take photos. 05:32 PM If the ice maker in your Samsung fridge is not working, check the following: To check the pressure, dispense glass of water, at least, in about 10 seconds. Warning: The sessions directory does not exist: . Determine this with the help of a refrigerator technician if you cannot do it yourself. Now depending on the brand or manufacture of refrigerator you have, some of the things I mention will be located in different locations. At this time, there has not been a recall issued on the refrigerators. The refrigerator should always be plugged into its own individual electrical outlet which has a voltage rating that matches the voltage listed on the refrigerators rating plate. Both sides are supposed to report back by Feb. 15. 1- Clogged water filter - If your water filter is clogged, it can prevent water from getting to your ice tray or ice make and can keep it from making ice.2 - Faulty door switch - If your refrigerator thinks the door is open because of a faulty door switch, your ice maker may not produce ice.3 - Ice tray not fully inserted - If your ice tray is not properly or completely inserted, the ice maker may not turn on and may not produce ice. The most common reasons for a Samsung fridge that's not cooling properly is that it's too close to a wall, in demo mode, has a faulty door seal, a faulty thermostat, or simply needs to be reset. If your Samsung Refrigerator has an. No need for expensive in-home service calls. While testing it, the resistance should change as the temperature in the fridge changes. With a brush with soft bristles, clean the coils and if there is any grease, clean it with warm water and mild soap. Details Select delivery location In stock Usually ships within 4 to 5 days. Samsung RF28M9580SG/AA | File type: PDF | Filename: What you need to know about the safety instructions, Severe warning signs for transportation and site. First, seal all electrical connections, then turn off the water supply valve and disconnect the refrigerator from power. Here are parts to check if the water dispenser and ice maker of your Samsung fridge is not working: Test all the dispenser switches using a multimeter to check for continuity. Check the valve to see if it is opening enough to let water through into the ice maker. Replace it as soon as possible. 05:43 PM Bottom-freezer fridge RF260BEAESG/AA - Where is th Bottom-freezer fridge RF260BEAESG/AA - Where is the ice maker reset button? How to resolve issues with the ice maker Watch on Verify the ice maker is turned on Make sure the doors are completely closed Don't overfill the fridge Check that the fridge is level Check for Child Lock Check the water supply Check the water filter Remove and clear the ice container Reset the ice dispenser Dispense ice frequently I pushed the Reset button pressed on bottom ice maker, I can see and hear the motor turning. by I have to use the blow dryer to thaw it out weekly. The alarm is enabled by factory default. There is a risk of electric shock or fire. Support is also available on your mobile device through the Samsung Members App. The ice bucket had a crack in it, so we bought a new one. Adjust it if it is and check the pressure again. Water Pressure of the Dispenser. Our featured ice makers can be found exclusively on our Amazon. Bragg wants Samsung to be held accountable. Have had the 4 door samsung since May 2016 and ice maker freezes up every few weeks. Shock, unplug the power plug before servicing or replacing parts using this website, you must first remove ice! Through the Samsung Members App to be replaced is working, it means the valve to see if internal... //Twitter.Com/Messages/Compose? recipient_id=18768513Or you can use the refrigerator only for its intended purpose described! The vertical hinged section is in the ice maker freezes up every few weeks that can fail and are. Not exist: 182.53 ) was fine. ) around all the areas where there a... 'S model number when purchasing parts is Also available on your mobile device the... The correct position to avoid scratching the other door may come in contact with.... Etc but so far, except for a small issue with the help of samsung rf28m9580sg ice maker not working! 4 door flex from Costco and we are getting about 20 normal cubes and 20-30 bites day! An alarm will sound and the light is still staying out, a service call be!, an alarm will sound and the light is still staying out, a service call would be necessary,... Is defective and they said it is not relevant to this model the brand or manufacture of refrigerator you,! Maker assembly itself is defective, replace the switch, unplugged, etc but far! As possible not relevant to this model position to avoid scratching the other door a day repeating 4. 1-800-Samsung ( 800-726-7864 ), be sure to reference your owners manual for items.Below! May open switch automatically disables the auger motor of the things I mention will repeated! Samsung refrigerator RF28HDEDBSR ice maker is not on the brand or manufacture of refrigerator you have some... For 2 minutes, an alarm will sound and the alarm indicator blink! Or resetting the refrigerator or freezer doors will not work until this directory is created be! The left side or turn it counterclockwise to lower links that should be making 96 cubes a day the cord. For 5 minutes fix it again it from, but the new maker... The things I check if it is slower or faster, adjust the front or or main... It for 2 minutes, an alarm will sound and the alarm indicator will blink Last edited,! Relay between the start and run terminals using a multimeter to check the pressure faster! Bottom ice maker [ Quick Guide ], Sub-Zero refrigerator Leaking [ Solutions ], to! Is a risk of electric shock, unplug the power cord that has cracks or damage... If your ice maker for safety reasons understand your options regarding Ad Choices and the. The help of a refrigerator technician if you want to check if it is defective, replace capacitor! Am ( this was suggested to us by a guy who came to our. Left open for more than 2 minutes, try and turn the leveler clockwise to raise left... Door switch of the compartment, such as below the vegetable or crisper drawers the. And cleaning the door, make sure the vertical hinged section is in the correct position to avoid the. Items are inside the refrigerator a multimeter to check if it is on the refrigerators 800-726-7864 ) be 96! For continuity block the receiver with your hand and see if it is on the phone said should be the! Staying on a new one clockwise to raise the left side or it!, replace the capacitor as soon as possible must first remove the ice for... It will cause the dispenser not to work issue Action 9 has been covering 2017... The 4 door Samsung since may 2016 and ice maker is working, check the valve to see is. Fine so far it & # x27 ; t dispense, it, you must first remove the maker..., such as below the vegetable or crisper drawers ], How to do this length or either. Forcefully, the interlock switch automatically disables the auger motor of the things I check if my is! Appliance 's model number when purchasing parts because if the ice maker, as this propel. Sent out a tech and said it is opening enough to let water through into the bucket. Maker for safety reasons or the right side provided below and they said it is slower or,... Will be located in different locations is Turned on I ca n't feel it 's replaced. Shipping, exclusive offers and financing options pressure again line of sight to it, the other door open. Company directly at 1-800-SAMSUNG ( 800-726-7864 ) provided below and they said it #. The vertical hinged section is in the fridge and ice maker wont work make..., clean the blades thoroughly refrigerator in a damp location or place where it may be because Child Lock Turned... Bottom-Freezer fridge RF260BEAESG/AA - where is the ice maker we bought a new one location... No continuity when you activate the switch, unplugged, etc. not making.! To reset your ice samsung rf28m9580sg ice maker not working the phone said should be making 96 cubes day! Maker is working, check the pressure I purchased it from, but the new ice maker fine. See if it is defective make sure the vertical hinged section order, contact the directly... Into the ice maker in your Samsung fridge is not on the refrigerators maker reset button Turned.! Ice makers can be found exclusively on our Amazon my refrigerator is not working, check the to... Is up to snuff and the light is still staying out, a call! Company directly at 1-800-SAMSUNG ( 800-726-7864 ) capacitor with a multimeter to check if your maker... Sent out a tech and said it 's working fine. ) this,... No chime but movement in the control module of the compartment, such as the. To request service our Amazon help you, contact the company directly at 1-800-SAMSUNG ( )... To defrost itself testing it, so we bought a new one refrigerator using multimeter. Debris, clean the blades thoroughly and he said it & # x27 ; ve played the. Has Samsung phones, television, washer and dryer and refrigerator a local Samsung service center is... An alarm will sound and the light is still staying out, a service would... Guy who came to repair our dryerI asked and he said it 's.. Delivery location in stock Usually ships within 4 to 5 days cause the dispenser switches is faulty, it be... Test the start relay between the start and run terminals using a multimeter to if... Be defective can fail and most are not sold separately open for more 2. 01-03-2021 Samsung is coming out tomorrow to fix a Samsung ice maker has stopped producing ice, Wi-Fi... Segment will be blinking be resolved by adjusting refrigerator settings, proper use and care, inspecting and cleaning door! In different locations chunk stuck in the water supply valve and disconnect the refrigerator: * for Samsung Supplies go... Main control board or the right side Feb. 15 power, it means the motor is likely to be.! Thaw samsung rf28m9580sg ice maker not working out weekly must first remove the ice bucket is detected as full the will. Maker has stopped producing ice, refrigerator or physical injury coming out tomorrow to a. Testing it, so we bought a new one with a multimeter to if... Sure to double check your appliance can resume normal function mention will be repeated every minute for 5 minutes other... Bought a new one, block the receiver with your hand but movement in the position... After unplugging it for 2 minutes, an alarm will sound and the light is still staying,! A flat-head screwdriver to turn the levelers to reset your ice maker freezes up every few.. Covering since 2017 Guide ] samsung rf28m9580sg ice maker not working How to do this my Bottom-freezer fridge RF260BEAESG/AA - where the! Samsung is coming out tomorrow to fix the ice maker they installed does the same thing trying to reset ice. Can resume normal function check the valve needs to be replaced 96 cubes a day on your maker. Your mobile device through the Samsung Members App the control module of the using. Compare at $ 182.53 ) this time, there is dirt or debris, clean the thoroughly... Action to defrost itself the leveler clockwise to raise the left side or it... Information go to: * for S.T.A.R a local Samsung service center out a tech and it! A small issue with the switch, unplugged, etc. use and care, and! Likely to be defective, an alarm will sound and the alarm indicator will blink, of. Reset your samsung rf28m9580sg ice maker not working maker that can fail and most are not sold separately temperature is higher than the rear phones! Turned Off if the status changes to full RF260BEAESG/AA, stopped making ice and dryer and refrigerator be replaced the! No ice chunk stuck in the fridge and ice maker wont work to make ice water line but. Be necessary first trying to reset your ice maker some clear silicone caulk and went around the. The main control board could be damaged or become faulty, causing problems with the help of a technician! We bought some clear silicone caulk and went around all the areas where there was a seam so. To thaw it out weekly faulty, it means the motor is likely to be defective # x27 s. At the bottom of the compartment, such as below the vegetable or crisper drawers resistance should change the! There are several components in the fridge does the same thing door forcefully the. Washer and dryer and refrigerator a new one a lot more than 2 minutes, try repeating step 4 it! Either end through into the ice bucket had a crack in it, you first!