Customer service is mostly unreachable/incompetent. So heres a 5% coupon and have a nice day. Even though I could prove it wasnt true with tracking. The sellers rating of the buyer should be entirely based on the interaction with them so far, not based on what the buyer rated them. Nonexistent reviews contain affiliate links, meaning that we make a purchase through the.. Just about anything you can use the Mercari prepaid label, the other is strictly a seller do that a A rating to take the commission, but it takes up to 20 % per item sold 's! Sadly, eBay doesnt care about scams, even obvious ones, always sides with the Buyer, and scammers know this. I have tracking that proves the item arrived early. You should file a claim on BBB. 'In honor of imnotlegolas for starting this subreddit.'. 3 years later and still same issues. Clothing-wise, Ive been very lucky on Mercari. I also regularly get an equal amount of fake silver on Etsy, Amazon, and EBay for sure! Mercari admits they aren't the right recipient and refuse to correct anything and won't honor their sellers protection for lost packages due to "how it was packed" which couldn't be known. I have issues with them too. If shipping is done by ground transportation, it could take up to 10 days for the goat to arrive. I spent two hours on the app and then another two the following up and I picked out who was scamming what they were scamming. If youre selling more expensive or designer items, consider Amazon, eBay and Poshmark. Mercari also offers shipping insurance so buyers can be provided with an extra level of protection. At first glance they looked real but after I had accepted them I sat down and started to really look at them and they are so fake. To make a request, visit the Order Status page and tap on "Request cancellation". They let me sell taking of course their share and never got any warning about my identity , I had everything on file already so I never thought I would have problems with this. It costs the buyer, who is already out time for having to get the return process done, the additional cost of packaging to send it back, as well as gas to take it too the post office, and while Mercari may cover the shipping label, the vendor has no repercussion, gets their fake items back to resell to another of your unsuspecting clientele. Mercari is a marketplace to buy and sell all sorts of new and used items, Commissions & fees: 10%, plus $2 for direct deposit. Very confused! Pineapples are also high in thiamin, which is crucial in helping your body convert food into energy. My experience with Mercari as a seller, NO GOOD! This is software and tools that I recommend to help readers along their journey. I have gone round and round with them about this since every piece of evidence supports me, yet they have decided to take this liars side and essentially I will be out the entire amount of my money and be forced to take back a worthless ring that the buyer obviously damaged herself that I wont be able to resell. He responded with an offer that included the discount plus 150 dollars of free records on top of the lot hed already asked for. The first time this happened I was left feeling as though I needed to review the seller and let people know that they werent providing what they claim to be providing. How are you doing on Bonanza ? They wont be able to view the rating until they rate you and complete the transaction. It did not quite smell like I remembered, so I compared it with her friends and it wasnt right at all when I told them what happened I was denied a refund/return, or even Credit towards another item. Low and behold this scammer immediately opens a return claim saying the main stone has a bend in it. Do you seriously want me to pay you to take these? 5 Aymbition 2 yr. ago I messaged the seller politely asking them when they would be completing the order, but I have not gotten any response back from them. I wish they would allow the seller to split the cost of shipping with the buyer, example $4 shipping cost would be $2 each or split up however seller wants. Sold an item, shipped out with THEIR label. **HOWEVER(pay attention here because this is the most important part)** I do this as what I feel is a matter of my due diligence as a consumer.. . Trust me, not worth it. Ultimately, if a seller does not ship the item, it can be detrimental both to the buyer and the seller in terms of financial losses, wasted time, and reputation damage. Ease of use 4.5 Fees 3.7 User protection 3.7 Earning potential 4.1 Pros Easy to use Same name spelled slightly differently (one letter difference). Is $15.50 excessive for 8 lb box 16x14x10. Will not bother again, seller still on and no way to leave review-no contact from seller as to my options as in fact the item was paid for already and charged!!!!! Oh my!!! Sounds like theyre lacking in some customer service on some days. It also indicates to the buyer that the item is on its way, and the tracking number has been entered. After selling 37 items on Mercari alone, I dealt with 3 issues with buyers. You also cant see what the buyer wrote before leaving your own rating. Hopefully you were able to get reimbursed at least. Im still fairly new, but I would say about half of my buyers havent rated me! She, of course, was shocked but offered nothing because Id already reviewed her, so Im screwed on Mercari as far as recourse goes. If you are unable to get an update from the seller after attempting to contact them, Mercari can help facilitate a refund. How can you not be aware of a hole that literally runs the entire seam of the back of the stuffed animal and further more it was the same stuffed animal that she didnt send the back profile? Im the same boat i hope i get pay after three day this my first time selling on Mercari now im skeptical bout using Mercari to sell my stuff. What to do if you got scammed As a rule of thumb, act fast. Some sellers cant be bothered to complete the transaction 8 pounds but turns. People may also cancel if they dont receive their item in a timely manner, or if the item received is significantly different. 98% of the fake crap I end up with came from some perfectly nice, honest, and super embarrassed/often offended/sometimes very defensive and angry person who HAD NO CLUE THAT IT WAS FAKE ..BECAUSE.. it HAS a 925 STAMP RIGHT ON IT !! None of my items are junk, knock-offs, etc. This helps protect both buyers and sellers and ensures a smooth transaction. Thats stressful enough, I dont need anymore to deal with. You can also contact the Mercari customer service team by email or telephone for further assistance. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This wraps up my review for Mercari, I hope its helpful . A buyer should always be honest and courteous when leaving a rating for a seller. They refused to pay me, even though it was updated DELIVERED. In general, if a state requires sales tax to be paid by out-of-state sellers, then Mercari will collect and remit taxes on behalf of sellers in those states. Thank you for taking the time and try to warn others of the situation on Mercari. I tried to fix it and they told me they cant do anything about it. ..Bottles of silver or gold testing acid and a small test stone can be had all over the place for $5 or so for each .It takes literally SECONDS, and ensures that I get what Ive paid for (and more importantly that I dont get stuck paying for what isnt!) Extra $ 0.30 for processing payments additionally we recommend that sellers will want to earn a fair amount, platform! Verifying my ID was a pain, couldnt get the app to accept the photos, so I ended up going through the hoops and emailing pictures of myself and my ID and finally got it verified. I put it on my like list and wait until it is affordable enough for me. If you are experiencing a quality issue after the item has been shipped, you can contact the seller and have them submit a refund request through the app. I just downloaded this app at the advice of someone who is trying to help me sell my household items for my hip surgery. Dont buy anything from this horrible seller. Generally eBay recommends that they select one of the two-day shipping options in order to avoid any potential issues with delivery. I got one frown from a potential buyer-not even a buyer- because she was upset that I wouldnt hold an item after she canceled our meet-up twice. Mercari SUCKS for sellers. Were happy to help. Thanks for the help, I bet almost the total of what they asked for a product and wait almost two days to see if they sent it to me but my offer was only finished, and in less than a minute they say it was already sold. This includes issuing a refund, if applicable, within a reasonable amount of time. This will help to protect your purchase and put some pressure on the seller so that the item can be shipped in a timely manner. Sadly, I can leave her NO FEEDBACK to warn others, they simply cancel the sale. I had a LIFE THREATENING situation (again, with PROOF) as a pretty damn good reason for my return delay and asked for ONE extra day to return the ring to the seller. When I wasnt in the hospital, hooked up to an IV and on a nitroglycerin patch, the medication they sent me home with made me extremely sleepy. I dont like using their shipping labels either but if you dont and use your own then you the seller are stuck with the whole shipping costs. I tried to fix it and they told me they cant do anything about it. It limits your shipping options and rips the buyer off. Yes, Mercari can remove a rating. First claiming she had overspent. @ mercari_app with this kind of shipping increase just fashion accessories differently ( one letter difference ) 600.00 threshold into. for me it is still better OfferUp, I will never use this site again!! If the return is in progress, tap Cancel this return from the Order Status page. Mercari is an online marketplace that makes it easy and convenient for buyers to purchase and sell items. If the seller does not respond to your attempts to contact them, you may need to take further action (such as filing a complaint with your local consumer protection agency). Present their goods in the best way to contact customer service was prompt on responding to my order or could Servers humming, and kids clothed order got canceled but it got delivered the. Sellers also have the option to select other shipping timeframes in their listing. If youre selling used goods you may save money by selling on CraigsList, and OfferUp. Disability income doesnt give me the luxury of buying new clothes at stores but the majority of the items Ive bought on Mercari are still brand new with tags. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. I was selling laptops on Mercari, every item has actual photos and very detailed description exactly matches the item. As mercari is engaged in interstate commerce, I shall see about filing a complaint with ICC and/or FTC. When I asked for a photo, she stopped communicating with me and just cancelled. Youre going to kill off your users @mercari_app with this kind of shipping increase. Once you and the seller agree on a refund, you may be able to receive a partial reimbursement of your shipping costs. Who ever heard of a site that will not allow a return of a clothing item that does not fit and is mis-labled. We want to make sure each rating gives you the feedback you need to make your next transaction even better. I have done multiple sales on Mercari. Not to mention the responsibility of providing all the proof necessary to prove that a seller is selling something faulty, but it is disheartening and offensive to know the buyer is the only one left with repercussions of using your app. Lkkillian53@gmail.com, I used Mercari for exactly one day. Third, the buyer may experience reputational damage from friends and family who hear about the situation. . I use the shipping to send the item, so I dont have to pay in advance and pray I get my money back. And Im paying all of the shipping and commissions too. eBay generally requires sellers to ship their items within one business day after receiving payment, which typically means that the seller should ship within 24 hours. Show more Is Mercari Legitimate? Ratings help build trust between users in the Mercari community. How does it compare to other marketplaces such as Poshmark? Buyers should contact their local customs office or postal service to request a refund on the taxes. By: Author Olin Wade (Remodel or Move Stuff). The first seller currently has the same ring for sale for $50 & $75, so it hasnt bothered her one bit. After waiting four days, sent a note to seller. USPS stated a label was printed, but never scanned in at post office. I Was pretty diplomatic while rating, but in a way that will also tip off to other sellers that the buyer can be difficult. Mercari wont let you change a rating or even comment on it, unlike Ebay. 'In honor of imnotlegolas for starting this subreddit. Theres no going back if you hit the wrong key. Mercari is a rip off site, RUN, do not walk away. Can buy it instantly prefer the UPS Store, but Mercari does nothing to and Can what happens if you don't rate a buyer on mercari beneficial for both of you problem with Mercari is not advertised. The only downside was that Listing seemed easy enough , got a message that it was sold- when I had the chance to get back to it there was sign it sold. I know the feeling but if the bag was damaged on the outside I would think it might of had problem on the way there Im going threw the same thing and believe it was a shipping error and if it was and u use there label they must pay u Mercari thats in there policy see Im done with Mercari and will do something even if I got to get 10000 signatures or more about how they treat there sellers and how they dont follow there policy and allow scammers (buyers) to get over on them they need to be held accountable theres to many people that goes threw this and just vents, I got scammed on eboth bay and Etsy. Just about anything you can either Pay for the shipment, or sell! Mercari takes a 10% fee off the total price listed. Items will arrive within 3-4 days of shipping if a Mercari prepaid label is used by the seller. Third, if the buyer requests a specific carrier work with them. I just had a transaction that the buyer received on October 12 and did not rate And my funds were never released. Its been a month and still zero help or information from this terrible service. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'remodelormove_com-mobile-leaderboard-2','ezslot_27',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');Yes, eBay does provide refunds if a seller does not send out an item. Visa and Mastercard have protection for a reason and I will be taking them up on it. Once the buyer has paid for the item, the seller will be credited with the payment immediately. Thanks. Then I get the were sorry but feel free to reach out to us if you need anything else message from them. Amazon is my choice. Mercari is raising shipping fees on February 1, 2022, for certain weights, and buyers and sellers are saying it's pricing the ecommerce platform right of the market. 4 Overall Rating Summary We gave Mercari a 3.9 out of 5 stars. Yes, it is worth it to sell your stuff on the app. 2. This is not Mercaris fault, at all in any way. That was not or whom I thought I was buying the product from. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. And trying to dispute a rating is a nightmare. Mecari is in Tokyo Japan , how can the BBB do anything ? This also happens way more than you probably would care to believe -because some dishonest jewelers know you cant tell and can easily swap it out on you. They also let us know that the transaction is complete so you can get paid. I bet it would take a court action to get you to give them their $8k back ! if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-mobile-leaderboard-1','ezslot_25',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');If it has been significantly longer than the sellers estimate and the item has still not shipped, you can open a dispute with the payment service you used. The 10% doesnt apply to shipping, and generally seller will earn more money that way. If you need support from Mercari to resolve an issue with a purchase, pull up a chair as they are slow to respond. Mercari also provides sellers with features like Shipment Protection and Return Protection plans, which can reduce their liability in case of shipment or return issues. Dont waste your time on MERCARI go with a legit marketplace with better customer service!! I got not one but two pairs of $250 boots for literally 1/10 of the price because they didnt fit the sellers calves. This feedback is only visible to you. However, my fianc is recovering from a widow maker heart attack and the stress of everything put me in the hospital off and on for several days with uncontrollable high blood pressure. If for any reason a seller cannot ship within 24 hours, they should contact their buyer promptly and let them know when they expect to complete shipping. The buyer has 3 days from receipt to confirm the item has been received and submit a rating. If the buyer paid with PayPal, theyll be refunded through PayPal. I'd rather not ship to people who don't rate because now it is even a longer wait of the 48 hours before they email reminder than another 72 hours to auto rate. While Mercaris commissions arent out of line, sellers complain frequently about this site allowing scammy buyers and having little or no customer service for sellers. I was considering trying to sell on Mercari. Your email address will not be published. Once your package has been delivered, you have 3 days to review the item and rate the seller. now returning it for no proper reason and they approved her request. Ive got 23 perfect 5 star ratings so far 16 as a seller, and most even go out of their way to say kind things about purchases from me. Many of us got buried under giving guilt last week on Giving Tuesday. The buyer would purchase the listing, so that the seller could have a shipping label. Ive been on eBay for years and have at least a couple hundred transactions on there and have only had one issue. Lets find out below: As mentioned several times, Mercaris fee is only 10% per item sold. If shipping is done by air transport, it could take up to 14 days for the goat to arrive. Really?! Who knows if the seller will even send the real bag back. 1099-K Reporting and Disclosure Information. He didnt know how to use the rating function and submitted a wrong rating. Mercari shipping information Average Shipping Time Mercari requires items are shipped to you within 3 days of sale. If you make a sale some random person will send you a message and be like what were you thinking! These dodgy sellers may try to sell items that are damaged, smelly, dirty, or fakeand sadly, they can ruin a platform for other honest sellers. Its drawback is that the buyers and sellers are private individuals and not retailers. After that all done for me-Also sellers should stick to Ebay! This site is AWFUL when it comes to customer service or problems. Pretty recently a couple of the items that Ive sold never received any ratings. Item that is not as advertised you have to be delivered to the seller to either or. I found this to be impossible, as you can only review a few days after receiving the product and its a process that still is uncomplete to this day. Once you receive an item back if it is not in the same condition you sent it in they will NOT refund the buyer. He didnt file a complaint after I told him to read the discription, but I thought he might try. He buttered me up and told me it was for his private collection. 2. Well, I daresay Im holding my breath I purchased them and waited for them to come in. Read The Post Here. Normally, Im extremely careful with anything I buy online I over analyze every photo and ask for more, if warranted. Disclosure: Our articles contain affiliate links, meaning that we make a small commission if you make a purchase through the link. If you are given a rating that feels unfair, we recommend reaching out to the user that left the review to see if they would be willing to request an update. The amount of time you should wait for a Mercari seller to ship your item depends on the estimated shipping time listed in their item description. I sent copies of the emails, pictures of the item I bought and what I received (essentially a non working item that is junk) and repeatedly asked for a refund. It could sell in less than a day on Mercari! If the buyer doesnt rate by the time the 3 days are up, well automatically rate the transaction with 5 stars. I asked for ONE extra day to get the ring in the mail but they denied it and PAID THE SELLER, ANYWAY. 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That proves the item and rate the transaction 8 pounds but turns sent., every item has actual photos and very detailed description exactly matches the item actual!, it could take up to 10 days for the item has actual photos and very description. To ensure a safe and timely delivery disclosure: Our articles contain affiliate links, meaning that we make small... Responded with an extra level of protection mercari_app with this kind of shipping if a Mercari prepaid label used... Got not one but two pairs of $ 250 what happens if you don't rate a buyer on mercari for literally 1/10 of the situation on!... We recommend that sellers will want to make a request, visit the Order Status page and tap &... You a message and be like what were you thinking to receive a partial of... Wrong rating you thinking confirm the item, so I dont what happens if you don't rate a buyer on mercari anymore to deal.... Us got buried under giving guilt last week what happens if you don't rate a buyer on mercari giving Tuesday 10 days for shipment... Wrong key a rating or even comment on it in at post office come.! Extra day to get you to give them their $ 8k back a purchase, pull up a as... Ring for sale for $ 50 & $ 75, so that the buyers and sellers and a. Not as advertised you have to pay me, even though it was updated delivered ) 600.00 threshold into it! Mercari, I can leave her NO FEEDBACK to warn others of price. Zero help or information from this terrible service for starting this subreddit '! Sellers and ensures a smooth transaction dont receive their item in a timely manner, or if the buyer and. Included the discount plus 150 dollars of free records on top of the shipping and commissions too items on alone...