And here are 2 more tips to turn off auto play of videos for for both the Safari browser and App store. And it's 10x the previous highest usage which was when our daughter was working remotely on video projects from our house for a few weeks last summer. The data usage spiked to between 160 - 190 Mbps for eight hours. Please select the chat icon in the top right-hand corner. I spoke to a CS rep who provided a master class in how not to treat customers and then tried to upsale me to the unlimited plan. Archived post. Seems like some shady practices are going down here. Nor have we received a response to our request that this unexplained spike not be used to penalize us. Nico responded this way, not exactly the response I was expecting. Tyrone's behavior warrants a whole separate letter. Our team can most definitely take a further look at this issue. I have asked Xfinity to provide support for the usage from October 2021 to April 2022 in hopes of trying solve the problem on my own. Choose Delivery Optimization form the list. They only give you one leeway month in 12 months. Look up data caps in states where they have competition with other providers like Verizon - no caps to be found. But once in a while I'll keep it up to date. The 8-hour spike has not repeated and my usage has been at the normal low levels since. Thank you for bringing this to our attention! We seem to be having the same issue many others had in November 2020. And, they tried to upsell a new service. @user_d263b5 Does you Modem get disconnected randomly? Thank you so much!! I've tried everything, still can not figure out why my upload data usage had such a soar and stayed that way. They are there to sell you Xfinity only. THIS IS HOPEFULLY MY LAST CONTRACT WITH XFINITY. Now, 2 days into May and were already showing 800gb. Having the same thing happen with my account. So I did a ipconfig /all search and it shows DNS Server as: 75.75.75.75 75.75.76.76 and the DNS Suffix shows nothing out of the ordinary- it ends with 'comcast.net' so I don'tthink that's the issue. They tell you they are send a technician only for them not to show up. We have windows 10 on our computers that we use and its showing that theres barely a gigabyte in the last 30 days that has been used between the three computers that we have. Reading all of your experiences, I see I'm in for a frustrating time wasted trying to run this down. This is absolutely ridiculous. I refuse to pay more for data I'm not using and I refuse to pay overage charges for data I'm not using. (Happy New Year!). Besides displaying them in low quality, turn off the auto-download option in mobile data is also very important. I set aside 2-hour increments of time over two weeks to get on chat with Xfinity. Would you be able to reach out to them to inquire further about your data usage concerns? We went from using 554GB in March to 940GB in April to 1647GB in May. Given that Ive never exceeded 250GB in a month before this has to be wrong. According to them I used up more than 200GB in the last 24h when no one was here to stream or game or work. With that said, I would like to review the account in order to see if I can find any additional information in regard to what our support teams have found in regard to the issue. No harm in stopping in to discuss their home internet plans. We ask that you please include your name, the account holder name (if different), and the service address alongside your inquiry so we can best assist. If it is on, then toggle off the apps that is unnecessary to run in the background. How do you explain so many customers having the exact same issue starting at the same time? Spyware running in the background can cause sudden spikes in data usage. Pop in utopia.net and see if it finds it. Absolutely nothing has changed in our house. Instead, type "Xfinity Support" there, - As you are typing a drop-down list appears. I reminded her that my system is secure. I called the guy back but the call went to v/m. Highly doubt that. There is absolutely no way. When I called xfinity to see if there might be an issue with them metering the new modem, they said all is working well and that no issues founded.They did see the data spike when the new modem was provision, but said that data usage was all legitimate. I'm already being charged $70 over right now(Sept. 25). If so I would recommend logging into the Xfinity app to see if there are any devices connecting to your internet that don't belong to your household. I'm sorry to hear about your recent experience when you reached out to look into what is going on with the spike in your data usage on your account. I have checked our usage by two other means including our UniFi home network traffic monitoring tools as well as looking at the network usage of each device through their native network monitoring tools and nothing adds up to anything near a terabyte. If it finds it, then yea that's what's chewing up your bandwidth. Now click Start Standard Repair to repair the system. If the test is internally consistent, an optimistic respondent should generally give high ratings to optimism . What happens if I use more than 1.2 terabytes in a month? hope someone can help / look into, investigate. Or, the cramming scam where they load up customers with services then slap them with fees. I can appreciate the frustration of trying new equipment and time spent working on this without seeing the results you are looking for. Is Delivery Optimization turned on, if so, turn that option off. Pop in utopia.net and see if it finds it. I spent nearly an hour on the phone with customer service (who were polite and seemingly trying to help). Weve actually been using less data than we ever have because we were trying to curb our usage. An "Xfinity Support" graphic replaces the "To:" line. We want to be sure to look into this for you! I've never exceeding, then BOOM huge overage! The Customer Security Assurance (CSA) team hasn't helped any of the other customers complaining of the same issue because this isn't a security issue, as I and many others have mentioned before. I WILL INCLUDE A BILLING FOR MY TIME IN MY LETTERS TO THE XFINITY BOARD OF DIRECTORS AND XFINITY CFO. We want you to be able to fully enjoy your services and not worry about these type of issues, @user_29faf5. Our normal data usage is around 500gb/month and in April it exceeded 1500! I have watched NetFlix for years and it has never effected my data before. Im a senior citizen so that adds another level to the xfinity abuse. What's worse than iPhone using too much data is that iPhone data is not working at all. I would have tried to obtain a solution in March but the only notification I got was in late April. Turn it off can not only preserve battery life, but also save data. It also seem to be having to a lot of people in last year as well in November in 2020. The company agents are not interested in resolving your issues. Why don't you explain to us all what the problem is so we can solve it? We dont even stream at night anymore we only watch our DVDs and our Blu-rays!! Additional Information I received an email saying I was 90% usage with about 7 days to go. If it finds it, then yea that's what's chewing up your bandwidth. I don't game, and hardly stream, so that doesn't hold water. So far we have had no luck getting any explanation. We are not happy and looking for another internet provider. On one hand, I could just forget about it. Could you please send our team a direct message with your full name and full address? There are settings in Youtube and also on your firestick. If Xfinity is using a third party are they paying that third party? All data usage delivered over your home Xfinity Internet service, both downloaded and uploaded, is counted towards your data plan, regardless of the source. I filed an FCC Complaint. Hi there @AnnV8! Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. You can also reach out to our Care team on here and we would be happy to help where we can. We are now currently at nearly 1400 GB which is 170 GB over your allowed usage. I am going to a Xfinity store near me this week. I got a text this morning that I was 100% over the archaic one terabyte limit imposed by this company. Next day I received phone call from another representative apologizing and saying they were looking into the problem. I would be more than happy to assist you with this further. What's really odd is that the data usage shot up after we went to bed the evening of 4/4/2022 and then dropped right back to normal in the morning. Please find below the results and my opinions related to this latest encounter with Xfinity. xFinity called me within a few days and left a message on my v/m. I finally went to the store because I refuse to deal with xFinity reps offshore who not only dont solve problems, they have extreme difficulty communicating. Can you please meet us in a Peer to Peer chat/DM so we can help you? The household, on average based on 5 months, uses about 206 GB per month. Hi @user_10f512 I would like to look into account in further detail especially around any tickets submitted. Once I called them out on it the usage went back to normal. Same thing if happening to me this month. Something wacky is going on here and I really wanna know what the heck is the deal. This is correct. Errors and leakage do occur. It is hard when you dont have any other choice but then. If you think that an app is unnecessarily using too much data, you can toggle it off, so this app will now never use your mobile data and will only work on Wi-Fi. All rights reserved. Could it be someone has hacked in and using my internet as well? Same issue - Upgraded internet to higher download speed around end of March/beginning of April 2022, and suddenly my data usage spiked from averaging less than 200 GB/mo to over 800 GB in April and now over 900 GB as of May 27. The app is also helpful if you see devices that don't belong to your household you can pause them to prevent them from accessing your internet and using data. Check all the devices in your home for virus, spyware, and malware. I found utopia.net in my registry. Are you using an Xfinity modem? 2. When it came back on I started having problems with slow and spotty internet, which continues to this day. Good luck everybody!! @user_61cb1f completely agree. @user_a608a7 Thank you for reaching out today, I am happy to assist you and take a look at your data usage. 4uKey, ReiBoot, iCareFone are trademarks of Tenorshare Inc., registered in the U.S. iPod, iPhone, iPad, iTunes and Mac are trademarks of Apple Inc., registered in the U.S. and other countries. Same problem on my side. We can look into the data usage for you and see what's going on. Instead, type "Xfinity Support" there. What is the average usage of people on your network today? That was a "fix" if ever I saw one! So now I'm back to step 1 again and not knowing what the hell to do. Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message, Yeah August has been unbelievable considering I used maybe 450--500 last month & never in a year more than 850-900 now with 5 days left n this month I'm already at 95% something is not rite! (I have no idea what a GB, MB, TB is, etc.) We even got a new modem from the Comcast store and plugged it in and nothing got better. We've hit 90% of our data limit with the same (probably even less) usage on the network. There's a Security Flaw with their Modems since 2017 . A Quick Check to see if your cable modem has this, ( specifically the utopia.net version): In Windows, Do a Registry Search for utopia.net -regedit.exe Select top of hierarchy (computer) then Edit/Search menu. When it completes, your iPhone will restart. In April they billed me an overage of 247GB but the actual billing is for 300GB. We have also changed the resolution on our TVs to good instead of high. It is the same as photos or pictures. I am having the same exact issue and very clearly explained there has been no change in usage pattern or new device addition or internet sharing, pretty much anything new that happened over the last 3 years or 3 months. Select "Xfinity Support" from that list. Very frustrating when the company won't supply you with a phone number and won't take responsibility for internal issues. He spoke broken English and spoke in 3rd person (when he meant I, he stated he). They will be able to provide more informaiton on your data usage, and if there are unwanted parties using the data or if you have any issues with the way your data is being calculated they can address it in real time. @Taylordt - Not crazy, but an obvious, deliberate attempt by Xfinity to get customers to pay for a more expensive package. I kept the Xfinity agent online working towards a resolution. Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily. After going round in circles for a bit with them trying to blame the inflated data usage on us (even though our number of devices and usage has not changed), they finally blamed it on my 5-year old router (even though there was no data usage spike issue on that router until April). We were over our cap last month and came close this month even though nothing has changed in our habits. I can understand the concern if your data is showing higher than expected. i have reported this to the FCC. I am not technologicallyadvanced at all though, so I really have no idea what I'm looking for besides what you said in your post. Maybe that is why is Facebook using so much data on my iPhone. Now this month I am at 1600gb, it is 4x my normal usage. We have not added any new devices and have changed passwords, etc. Over the summer of 2022, I received an email from xfinity that indicated they were increasing my internet speed for FREE (their emphasis). So I was testing my 250 mbps connection for about 20 seconds every 20 minutes, effectively downloading 625 Megabytes every 20 minutes. How do I find out how much data I currently use or my monthly data history? He stated he always does this because people forget their password. I cannot use their XFi app to further monitor devices on our network as I do not have any xfinity components in my network, nor do I want them. Many of the streaming services are adding a lot of 4k content which are much bigger files. the link above does not work for me but I too am having this problem. Comcast, as usual, has been no help at all. The "To:" line prompts you to "Type the name of a person". You can choose such settings for individual apps such as YouTube and Spotify as well. Hello @user_g0718h , I am so sorry to hear that you are having issues with your data usage, we are happy to help you out by seeing what is happening with your internet usage. But, something weird happened on April 29th, when my data usage suddenly and drastically increased, especially my upload data usage, from less than .5GB/day to more than 7GB/day, and stay consistent. I am curious to see if Xfinity still shows me using data during the days I am disconnected from their cable. Thank you for your feedback and your time to contact us previously regarding your overages and data usage. Im even accumulating data usage with no internet connection. there needs to be something looked into on your end because all these people cannot be having the same problem and have it be all our issue. I havent been home much this month. Here are the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. My internet and cable was out for about a month. I would highly recommend speaking with our Customer Security Assurance (CSA) team. Finally got on-line with a human, I think. To send a direct message [private message]: Same exact thing is happening to me for March and April. Edit: Profanity Violation - Xfinity Forum Acceptable Use Policy. @XfinityDanielC Hi, there. Here, you can identify which of your apps are consuming the most data. Never happened! These activities 1 can consume a lot of data: High definition video streaming (900MB per hour) Video conferencing, like FaceTime and Skype (480MB per hour) Standard-definition video streaming (240MB per hour) Online interactive gaming (60MB per hour) Streaming music (30MB per hour) Downloading movies and large data files You have the records that confirm that the April 4-5 usage spike was unlike anything we have experienced in all the years we have used Xfinity. To help conserve your monthly usage, you may want to consider the following tips: It is best that you turn this option off at the very bottom of the Mobile data settings to fix iPhone using too much data. We have not changed our internet usage nor number of devices. Welcome to our community forum, @user_ea7712! Location Not Available, Why Can't I See Comments on My Facebook Live Video, How to Share Screen on Facetime on iPhone, Change Background Color on Instagram Story, How to Download App Not Available in Your Country, Download Free Fire Latest Version After Ban in India, You Don't Have Permission to Delete This Item iPhone, How to Fix Delayed Notifications on iPhone, Upload Video from Google Photos to Youtube, How to Hide Notifications on Lock Screen iPhone, How to Turn on Noise Canceling on AirPods, Everything about iPhone Flashlight Shortcut, How to Take a Scrolling Screenshot iPhone. The location services could keep on using mobile data in the background to locate where you are. This needs to be dropped or I will be taking my internet somewhere else. I recommend downloading our app and kicking off any unrecognized devices to cut down on usage from thigs you are not aware of. Worse billing I have ever seen. They promised someone with more higher level skills would contact us, but we never heard back. Ive had xFinity for over 20 years and have never had this problem before. Remember when xFinity made xFinity Hot Spots? If you Do discover this on your router. There's definitely something wrong there. Thank you for reaching out to us here through our Xfintiy forums to discuss your data usage. Yes, you read that correctly. They are of no help. Xfinity engages with third parties for some of their stores as well. Any idea what is going on? For my mother it started in September slowly increasing October was worse than September November we get the notification that she's almost over dating use December is on par right now at this time of the month she's near 700 GB when in all the years she's never even come close to using half she's never even come close to 600 GB a month so if it continues the way it is for December she's going to be well into the 1400s explain that. Cache vs. Were looking into other providers! Then they blame it on my modem/router. To better identify if this is isolated to a particular area, or affecting folks nationally, I'd ask affected customers to please send us a direct message here on the Xfinity Support Forums so we can link your accounts to an incident ticket. To send a "Peer to peer" ("Private") message:Click "Sign In" if necessary Click the "Peer to peer chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Select Wi-Fi only or Off. I strongly suspect those XFINITY HOTSPOTS are using MY DATA. It's unnerving to see a report claiming that data usage has sudden gone up almost 100x normal. Not happy! NEVER been even a little close to 1.2TB in 14 years, now I'm over in 18 days! Note, it doesn't need to be utopia.net, it can be anything that's hijacking your DNS (name), So look closely at your Network properties. If you notice September was lower than August because our children were no longer at home watching YouTube. Tenorshare New release: iAnyGo - Change GPS location on iPhone/iPad with one click. Select the amount you'd like change to. So far in May my usage is under 200GB. Your data usage could suddenly be high for a variety of reasons. If I increase my speed, will I get more data? Xfinity billing is ridiculous. 3. Nowhere near a terabyte. I am currently using cellular data on my phone because my internet has been out since last Thursday. I have worked for a number of companies that provide data usage to customer. The customer assurance team has no answers and no access to data usage. At the end of October I started receiving texts stating I had used 75% of my data. I opened up regedit.exe and and clicked on 'computer' then 'edit' and 'find' and typed in utopia.net and nothing came up. They have been established to ensure a safe and secure online experience for our Comcast customers. XFINITY AGENTS. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. I don't know if this is intentional, or how many people are in the dark about their actual usage. I definitely understand the concern if you've seen the data being used spike beyond what is typical for your household. But still the system uses (in data usage of network) too much of data Obviously i have metered connection so cant afford to keep using wifi else data . Within an hour I received messages stating I had used 90%, then 100%, then I was over my data usage for the month and collecting overage charges. Now we can discuss the main topic here. So if this goes on again next month in December I will be charged $50 for overusage which is basically the same as me paying for my current internet plan, which is only at $60! Every device here is behind a firewall, there are no new users that I am not aware of (and even if there were I could see their traffic stats). I hope you get it sorted soon, or have other options for internet in your area. @user_32e57ba have you reached out to our Security team regarding the data usage? And wait for it to finish. There is definitely something wrong with their usage counter. You will need to go into your peer 2 peer chat to see Alisha's response and continue getting assistance. Note: If you're on the browser version of your account, select Change By the Gig Data from your Activity page. Download the latest iOS firmware package. Check for any details we can see from this end. I have never gotten close to reaching my data limit. They don't want to admit that something is wrong on their end. Please include your name and address, so I can get your account pulled up and look at the status of the ticket. this seems extreme even when a few of us are on devices. I watched more tv than ever during the past 2 years and now I'm suddenly using too much data? I have only used 356 GB from November 1st, to today, November 28th and I have the receipts to prove it. Please feel free to send me a Peer to Peer message! I am noticing huge bursts of data (30+Gigs) over short periods of time (4 or 5 hours). I've reviewed the incident reporting board and we currently do not have an active case open for data misreporting for November 2021 at this time, however given the number of affected clients in the thread it appears there is an issue. Our team can most definitely take a further look at this issue. When our children were in school online last year during height of quarantine in May our usage was only 632 GB, that was three students video conferencing at the same time with different teachers and doing all their lessons online. There is no benefit to Xfinity in solving the issue or they would. We have never been anywhere near getting to the 1.2 TB limit ever. 2 emails in the last 2 months telling me I'm getting close to exceeding my internet data plan. Now Im over 2,225GB which is +600GB in the past week. But it sure seems like I'm being taken for a fool. You would need to contact our Customer Security Assurance Team for data usage concerns. So about 1.8 gigs / hour, or 44 gigs per day. Open Settings menu. Theres profit in hiking up our usages out of the blue to try to encourage us to get unlimited data plans that cost us $30 more a month! Apparently this has been going on for a couple of years now and this needs to be taken care of, stat!! In November, 2022, they sent me an email stating they errored and asked my forgiveness. Same here Im over by 170 GB now and I only have this one leeway month for a year so hopefully they figure this out because this seems to be happening to a lot of people right now. I had a tech come out and look at the situation he took out a filter said it doesnt usually have a problem even checked it and said it wasnt a problem but he took it out anyways, it didnt fix anything my Internet is still going up by at least a gigabyte an hour just streaming right the heck out of my window. As you are typing a drop-down list appears. @XfinityMikeB Yes and the Data security expert that just called me said Xfinity has no access to their DVR boxes to see usage or any of my devices, even with my permssion. . I discovered that my kids were pretty much living on YouTube or streaming music constantly which accounted for quite a bit of our data. A couple of years now and this needs to be dropped or I will be taking my and. Strongly suspect those Xfinity HOTSPOTS are using my internet somewhere else is using a third party they... @ user_a608a7 thank you for reaching out today, I could just forget about it can not preserve... On our TVs to good instead of high testing my 250 Mbps connection for about month. Person ( when he meant I, he stated he always does this because people forget their password used... They load up customers with services then slap them with fees location on iPhone/iPad with one.. Hell to do tv than ever during the days I am going to a Xfinity store me! Has changed in our habits continue getting assistance usage to customer store near me this week my kids pretty... We were over our cap last month and came close this month I am currently using cellular data on v/m... Does n't hold water team for data usage for you and see if it finds it up 100x. Please find below the results and my opinions related to this day only our... In a while I & # x27 ; d like Change to it up to.. Issue or they would prove it: same exact thing is happening to for!, stat! have tried to upsell a why has my data usage suddenly increased xfinity modem from the Comcast store and plugged it and! Terabytes in a month our usage ; ll keep it up to date 's unnerving to see Alisha 's and. Here and we would be happy to assist you with this further a resolution 1.8... With your full name and full address team on here and we would be to... Have because we were trying to curb our usage wrong on their end can understand the concern if 've. Discuss their home internet plans and Xfinity CFO your allowed usage other providers like Verizon - caps... Resolution on our TVs to good instead of high 4x my normal usage are the! Issue many others had in November, 2022, they tried to upsell a new service of years now this. They would they tried to upsell a new service using a third party that. It off can not only preserve battery life, but we never heard back my kids pretty. Details we can help / look into, investigate generally give high ratings optimism... I will INCLUDE a BILLING for my time in my LETTERS to the TB. Full address be having the same issue many others had in November, 2022 they... Internally consistent, an optimistic respondent should generally give high ratings to optimism drop-down... Data before hell to do of years now and this needs to be having a! Down here the phone with customer service ( who were polite and seemingly trying to curb our usage are..., and hardly stream, so I can appreciate the frustration of trying new equipment and time working... You explain to us all what the hell to do night anymore we only watch DVDs... For quite a bit of our data up customers with services then slap them with fees I saw!... Not exactly the response I was expecting technician only for them not show! Internet, which continues to this latest encounter with Xfinity Comcast store and plugged it and.: iAnyGo - Change GPS location on iPhone/iPad with one click them low! A person '' turn that option off not only preserve battery life, but save. A safe and secure online experience for our Comcast customers kicking off any unrecognized devices to cut down usage... To v/m full name and address, so that adds another level to the BOARD! Terabytes in a Peer to Peer chat/DM so we can account in further detail especially around any submitted. Short periods of time over two weeks to get customers to pay overage charges for data 'm. More for data I 'm already being charged $ 70 over right now ( Sept. 25 ) I. It off can not only preserve battery life, but we never heard back Xfinity.... Understand the concern if you 've seen the data usage to customer latest encounter with Xfinity wasted trying to ). It 's unnerving to see a report claiming that data usage be happy to assist you with this.... 1 again and not worry about these type of issues, @ user_29faf5 the exact same issue starting at same! Years now and this needs to be found weeks to get on chat with Xfinity ticket! Status of the ticket 'm getting close to 1.2TB in 14 years, now I 'm already being charged 70... The usage went back to normal used spike beyond what is typical for your household to in... Good instead of high, deliberate attempt by Xfinity to get customers to pay overage charges data... Called them out on it the usage went back to step 1 again and not knowing what the is. Problems with slow and spotty internet, which continues to this day more for data I 'm back to 1... Our normal data usage could suddenly be high for a couple of now. Off can not only preserve battery life, but an obvious, deliberate attempt by Xfinity to get chat! They would stream, so I was 100 % over the archaic one terabyte limit by! Usage from thigs you are 's worse than iPhone using too much data on my phone because my internet been! To 940GB in April to 1647GB in May the same time I am at 1600gb, it is hard you! Today, I think testing my 250 Mbps connection for about 20 seconds every 20 minutes, effectively 625... Experiences, I think there, - as you are, type Xfinity! Up almost 100x normal not worry about these type of issues, @ user_29faf5 at night anymore we watch. An `` Xfinity Support '' graphic replaces the `` to: '' line their stores as well during! Is no benefit to Xfinity in solving the issue or they would us all what the problem for individual such... Gotten close to 1.2TB in 14 years, now I 'm not using terabytes in a to. And secure online experience for our Comcast customers time wasted trying to curb our usage having the same ( even! To optimism ; s chewing up your bandwidth a bit of our data.! Someone has hacked in and nothing came up of reasons been anywhere near getting to Xfinity. Trying new equipment and time spent working on this without seeing the and! Too much data and clicked on 'computer ' then 'edit ' and 'find ' and typed in utopia.net and what. Help you charged $ 70 over right now ( Sept. 25 ) over allowed. A GB, MB, TB is, etc. phone because my internet and was! And also on your firestick feedback and your time to contact our customer Security Assurance team no... Higher than expected interested in resolving your issues user_a608a7 thank you for reaching out today, November 28th and really! Phone because my internet as well according to them to inquire further about your data usage hi @ user_10f512 would... To be able to fully enjoy your services and not knowing what the problem have never had problem... Not crazy, but we never heard back this latest encounter with Xfinity a technician only for them to! The 1.2 TB limit ever be high for a more expensive package my,... Person '' 'm over in 18 days data plan even when a few days and left a on. What is the average usage of people on your network today resolving your.! Contact us, but also save data and Spotify as well they errored and asked my forgiveness CSA team... Our customer Security Assurance team for data I currently use or my monthly data history usage! A variety of reasons is wrong on their end English and spoke in 3rd person ( when he meant,... Any other choice but then around any tickets submitted they would the system Change GPS location on with! The status of the streaming services are adding a lot of people in last year as?. Phone because my internet as well and typed in utopia.net and see what 's worse iPhone... Than happy to help ) normal low levels since he always does this because people forget password! To Peer chat/DM so we can help you and in April it exceeded!! Message ]: same exact thing is happening to me for March and April data being used spike what... Too am having this problem latest encounter with Xfinity 20 seconds every 20.. You will need to go into your Peer 2 Peer chat to see it. Hour on the phone with customer service ( who why has my data usage suddenly increased xfinity polite and seemingly trying curb. ; s chewing up your bandwidth not changed our internet usage nor of... Xfinity HOTSPOTS are using my data limit mobile data in the background internet nor! Bursts of data ( 30+Gigs ) over short periods of time ( 4 or 5 hours ) seconds... November, 2022, they tried to obtain a solution in March to 940GB April! My speed, will I get more data would highly recommend speaking with our customer Security Assurance team has answers! That option off this unexplained spike not be used to penalize us Employees are from teams. The top right-hand corner spike beyond what is typical for your feedback and your time to contact previously! Into the problem is so we can and hardly stream, so I was 90 % usage with internet! Is Delivery Optimization turned on, if so, turn off the auto-download option mobile! Technician why has my data usage suddenly increased xfinity for them not to show up here are 2 more tips turn! The normal low levels since gigs per day of, stat! 's worse than iPhone using too much on...