So it looks like being unaware that a 'no returns policy' isn't relevant in a "Not As Described" (NAD) case AND reacting emotionally got you to this place? In these cases, the final decision for refunding the buyer is made by eBay. Triangulation fraud is a sophisticated eBay scam in which fraudulent sellers use stolen credit cards to siphon funds from unsuspecting victims. You have that delay to discover a fake return and tracking. Later that day, the USPS guy calls me and says he got another package from the Same Address shipping it to a CVS Near my house. This lets you communicate directly with the seller. 10-09-2020 A claim is the escalated version of a dispute. If a buyer opens a dispute, any open order cancellations, reports that an item hasn't arrived, return requests, or eBay Money Back Guarantee cases for the same transaction are immediately closed. Tip By signing up you are agreeing to receive emails according to our privacy policy. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Depending on the situation, there are a number of ways a refund can be issued. You may be required to sign in using your eBay login and password. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Here's how: Select Respond to dispute from My eBay Sold or Requests and disputes in Seller Hub. Valid buyer identification for an in-store pickup and proof of pickup which includes: Digitally delivered or other intangible items, e.g. The new face of fedex has changed since Raj Subramaniam became CEO. Something went wrong. However, keep in mind that eBay cant guarantee that the buyer will return the item. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. INTERNATIONAL SHIPPING IS NOT WORKING FOR ME, "Keeps saying try again later, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Once the item has been returned to the seller, you will be issued a refund. Want monthly eCommerce tips, trends and news direct to your inbox? So the advice Kensgiftshop gave is the way to handle scammers. If you dont have enough funds to cover the cost of the refund, the amount will be paid from your on-file payment method. Ebay forced a return/refund because they "THOUGHT" the item was delivered to my return address which is was not. The amount of the dispute fee depends on which eBay site the listing was created on. If you've been the victim of an eBay scam, you can call their fraud assistance team at 1-866-961-9253.. You may be required to sign in using your eBay login and password. Appeal eBay's decision about a return or missing item for sellers. This is different to our eBay Money Back Guarantee, when your buyer reports an issue with their order on eBay. now, When I go to ship items through eBay 90% of the orders, I get An eBay partial refund is where you, the seller, return some of what the customer paid for an item, not the full sum. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . This is different to the eBay Money Back Guarantee, which is when the buyer works directly with you . Providing evidence for the payment dispute, A physical item that's been shipped, except for vehicles, A physical item collected by in-store pickup, except for vehicles, A physical item collected by local pickup (directly from the seller), except for vehicles. How do I contact someone at Ebay to let them know how a seller kept All eBay buyers and sellers can use this online dispute resolution service. The buyer typically also keeps the item rather than going through the returns process. The payment dispute could take up to 90 days or more to be resolved, depending on the payment method or card provider. When eBay issues a refund to a buyer, we may deduct the full amount from the seller for reimbursement. The buyer typically also keeps the item rather than going through the returns process. This makes eBay partial refunds an important part of your negotiating toolkit. 10-09-2020 If they make an item not received request, youd need to issue a full refund through the request itself. Make sure you know what you can ship and what you cant to avoid delays and fines. A dialog will open as you type your search terms. Everything you need to know for your eBay business. You don't need a lawyer for this. You'll find information on whether the buyer is requesting a refund or would prefer to still receive the item. To request a return, select Try to get my item returned and verify or edit your return address Select Accept. Yes, you are right it is likely that this scammer would have sent you a brick rather than your card if you had issued a return label. Since you have the individuals address where you shipped the packages you can also talk to law enforcement in the buyers area as well as the USPS at the following site. It's free to file a complaint. Ebay keeps telling me someone from appeals will contact me but I receive nothing. Welcome to the Selling board! When you accept the return and issue a return label, eBay does not give the buyer the option to use their own label. it is simply designed to jerk you Whether you're charged for the refund and whether you have to pay a dispute fee depends on whether you're eligible for our payment dispute seller protections. If the dispute is eligible for payment dispute seller protections, the seller won't be charged a dispute fee. something pounds so is this just going to be sent back ? When you offer your buyer a refund, the amount will be paid from the total of your Available,Processing, and On hold funds. 10-09-2020 info) . so I searched the net on this Aquiline service and I,m not I recently sold a card on Ebay for $500, the buyer messages me a week later after receiving the item that it's defective and wants to return the item even though I have a no return policy. Download the eDesk App and keep tabs in real-time. I also have a video of the item before I shipped it out proving that it was not defective. Even if the customers complaint is minor, their feedback may not be. eBay partial refunds are useful when your customer reports a problem with what they bought, but its not serious enough to immediately warrant a return. You guys really think even if I provided a return label this guy would've sent my item back? . If your preferred payment methodis unsuccessful, we will recoup the amount from your other on-file payment method. A delivery status of "delivered" (or equivalent in the country to which the item was delivered); The recipient's address that matches the one found on the, Proof of signature confirmation uploaded as an image while challenging the payment dispute, for orders with a total cost of $750 or more. To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds. In most cases where theres no clear-cut right or wrong answer, eBay will side with the customer to protect the platform. To respond, you'll need to either accept or challenge the payment dispute within 5 calendar days - if you dont respond, the payment institution is likely to find in your buyer's favor. Ebay provided me with a tracking number and the tracking numbers shows that the item was NOT DELIVERED TO MY RETURN ADDRESS. The seller coming to an agreement with the buyer to send a replacement item after the buyer returns the original item. This website uses cookies to improve your experience while you navigate through the website. This is different to a hold being placed on your payouts, when you may need to take further action on your eBay account to resolve the issue. LOL, apparently these packages are supposed to be addressed to me so I guess I'm not breaking any federal crimes. My point is Ebay issued a refund to the buyer even though they did not ship it to the correct address on file. This should be on any correspondence associated with the transaction. a partial refund or seller solution was accepted, Any other evidence that proves the item was returned in a different condition, Proof of authenticity from the rights owner, Messages with the buyer showing attempt to resolve issues prior to dispute, Proof that a refund was already provided on eBay, Messages with the buyer showing that a refund isnt required, Proof that the item was returned in a different condition, or that a different item was returned, The item doesn't match the description in your listing, They were charged more than once for an item or for the transaction, They changed their mind or canceled the transaction, Include multiple, high-quality photos of your items, Use a tracked shipping service with proof of delivery to the address provided by the buyer at checkout, Include signature confirmation if an order has a total cost (including shipping and taxes) of $750 or more. Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page, From March 1st 2023, Final value fee on ebay.de is 0% for C2C sellers residing within the EEA, A physical item that's been shipped, except for vehicles, A physical item collected by in-store pickup (if available), except for vehicles. In your case, you need to get a letter from the USPS, that states the exact location ( from GPS coordinates) where that "return" tracking number was delivered. You can check the status of any dispute by finding the order in My eBay Sold or go to the Requests and disputes tab in Seller Hub. They don't recognize the transaction or have an issue with the transaction, The item they received doesn't match the listing, The transaction must meet the requirements specified in this policy, The seller must respond to the payment dispute and take action within the required, If challenging the payment dispute, the seller must provide the required evidence, The seller may not be in violation of the, The transaction was for physical goods and there is, The seller issued a full refund to the buyer through eBay, The seller issued a partial refund to the buyer through eBay in accordance with our. things are tossed into the bins. We also use third-party cookies that help us analyze and understand how you use this website. How to use your eBay earnings to purchase shipping labels. 07:49 PM, Is it this easy for people to buy stuff that are worth hundreds of thousands of dollars, file a fake return, and then just get their money back even though the item they bought is never returned. 39 sold. excluded Countries when shipping with EIS: "After a seller has been If you dont have enough funds to cover the cost of the refund, the amount will be paid from your linked checking account or an on-file payment method. These cookies will be stored in your browser only with your consent. You need to sit on these returns and forget the no-returns business - that only covers remorse returns - in the case of not as described, we don't have much of a choice. Here's how it works: eBay users buy items as usual from a seller (for example, a refill of coffee pods). Phase 2: You fight the return, eBay commands the buyer to return, and forces a refund a few seconds after tracking shows delivery. Think long term and always put the buyer first. 08:40 PM When you offer your buyer a refund, the amount will be paid from the total of your Available . I have printed off every piece of information from the eBay site, posting, paypal transaction, USPS shipping receipts, tracking information. before it is magically disappears. On average, eBay can settle refund disputes in around 5 to 7 days. wrap the item in at least one layer of bubble wrap or paper, and pad Refund the buyer. Additionally, eBay can issue a refund to your buyer as the result of an eBay Money Back Guarantee case or payment dispute. You must respond to the dispute within 5 calendar days of receiving the notification. Click the image above for the latest Announcements from eBay. When a dispute is opened, you'll receive a notification from eBay. I need to void the shipping label and get refunded for Buyers can't use more than one resolution method to get a refund. To help prevent payment disputes, you should always: Buyers can't use more than one resolution method to get a refund. In limited instances, eBay may ban a member due to the sheer number of open disputes. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management. As a seller, you can issue refunds through Seller Hub or My eBay. Learn more about, Be responsive to buyers who contact you through eBay Messages and work to resolve any issues, Keep any messages and supporting documentation through eBay tools, When issuing a partial refund, provide information to your buyer as to why you didnt issue a full refund. a partial refund or seller solution was accepted, Any other evidence that proves the item was returned in a different condition, Proof of authenticity from the rights owner, Messages with the buyer showing attempt to resolve issues prior to dispute, Proof that a refund was already provided on eBay, Messages with the buyer showing that a refund isnt required, Proof that the item wasn't returned in a different condition, or that a different item was returned, Include signature confirmation for items that cost over a certain amount. Coming to an agreement with the buyer typically also keeps the item was not to... Depending on the situation, there are a number of ways a refund to a,... 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